AI-first Salesforce consultancyFor leaders who want to keep control
Own your digital workforce on Salesforce.Don’t rent it.
We build your AI agents on Salesforce with you and govern them with you: guardrails from day one, capability that stays yours, from first agent to full agentic operation.
- Compliant by defaultauditability & least-privilege built in
- You own ityour team can govern and evolve what is built
- Expertise, not overheadyour budget buys senior delivery, not layers
Manuel Conde · Founder
Built one of Portugal’s leading Salesforce partners. Integrated into PwC in 2019.
From systems of record to systems of action.
Salesforce is becoming more than a system of record: it is increasingly where work is coordinated and acted upon. Without the capability to govern, operate, measure and evolve what is built, that shift moves dependency from rented teams to rented agents. We build that capability with your team, so momentum and control stay yours.
How we work
We turn operational bottlenecks—such as hand-offs, approvals and queues—into governed workflows on Salesforce, with clear measures showing whether they work.
Advise
Partner-grade judgment on strategy, architecture, and trust posture.
Deliver
AI-accelerated delivery: from architecture to working systems your team can operate.
Govern
Guardrails, auditability, and least-privilege by default. Built compliant.
Rescue
Recover and assure at-risk Salesforce programmes, then equip your team to sustain the result.
Proof
Manuel Conde started Right IT Services in 2008 and grew it into one of Portugal’s leading Salesforce partners, with 60+ consultants and international enterprise clients. In 2019 the firm was integrated into PwC, where Manuel became Partner for Customer Transformation Practice.
Capability your organisation can scale
Experience growing Right IT Services from one founder to 60+ consultants helps CrmWare create repeatable methods your team can adopt and scale.
Enterprise fluency in complex programmes
Experience from inside PwC helps CrmWare work effectively beside large consulting partners and keep decisions anchored to your outcomes.
What this means in practice
We work beside your team and your partners, with governance from day one.
Every CrmWare engagement is designed so your organisation can govern and evolve what is built.
Where to start
Whether you have an established Salesforce org or are building one from the ground up, we work with you to define the operating model, governance and roadmap for agentic operation.
AI-Readiness & Governance Assessment
A structured assessment of your starting point, context and priorities, ending in a roadmap you own.
Discuss your AI readinessTransformation Health-Check / Programme Rescue
An honest diagnosis of a stalled or at-risk programme, with a route back to momentum.
Discuss your programmeWhy CrmWare: on your side of the table
Enterprise programmes rarely lack consultants. They lack someone on the client’s side who knows how those firms work from the inside. That is where we sit, from RFI to hypercare: governing your programme, keeping delivery honest, and making sure everything your partners build stays yours.